Privacy Policy

PRIVACY POLICY

Last updated: 10 August 2026

LTW Collective respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or interact with LTW Collective.

INFORMATION WE COLLECT

When you use our website or place an order, we may collect information including:

* Your name

* Email address

* Phone number

* Billing, delivery or pickup information

* Products, sizes and customisation details included in your order

* Payment and transaction information

* Messages, enquiries or information you voluntarily provide to us

* Basic website usage and technical information collected through cookies or similar technologies

Payment information may be processed securely by third-party payment providers. LTW Collective does not necessarily receive or store your complete card details.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

* Process and fulfil your orders

* Arrange club pickup or local delivery

* Contact you regarding your order

* Respond to questions and enquiries

* Provide customer service

* Manage refunds, exchanges or other order issues where applicable

* Improve our products, services and website

* Maintain business and transaction records

* Send marketing or promotional communications where you have agreed to receive them

* Meet our legal, accounting and regulatory obligations

We will not sell or rent your personal information to third parties.

THIRD-PARTY SERVICES

LTW Collective uses third-party services to operate our website and business.

These may include website hosting, ecommerce platforms, payment processors, accounting services, email providers, analytics and other business systems.

These providers may collect or process personal information where necessary to provide their services and are subject to their own privacy policies and security practices.

COOKIES & WEBSITE DATA

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve the customer experience.

Your browser may allow you to restrict or disable cookies; however, some website features may not work correctly if cookies are disabled.

PROTECTING YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online service or method of electronic storage can guarantee complete security.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to access personal information we hold about you or request that incorrect information be updated.

We may need to verify your identity before completing certain requests.

MARKETING COMMUNICATIONS

If you choose to receive promotional emails or other marketing from LTW Collective, you can unsubscribe at any time using the unsubscribe option provided or by contacting us.

You will still receive essential communications relating to orders you have placed.

CHILDREN’S INFORMATION

Our products may be purchased for children; however, purchases through our website should be completed by a parent, guardian or other person capable of entering into the transaction.

Where personalisation information such as a child’s name or playing number is provided for team apparel, we use that information only as reasonably necessary to fulfil the order.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time as our business, website or legal obligations change.

The latest version will be published on our website with the updated date.

CONTACT US

If you have any questions about this Privacy Policy, how your information is handled or would like to make a privacy-related request, please contact:

LTW Collective

Perth, Western Australia

Email: hello@ltwcollective.com